Si Passione

1. Delivery Policy

We aim to provide fast, reliable, and secure delivery for all orders placed through our store.

Order Processing

·         Orders are processed within 1–3 business days after payment confirmation.

·         Orders placed on weekends or public holidays will be processed on the next business day.

·         Customers will receive a confirmation message/email once their order has been processed and dispatched.

Delivery Time

Delivery timelines may vary depending on location:

·         Within Accra: 1–3 business days

·         Outside Accra / Nationwide: 2–5 business days

Please note that delivery times may occasionally be affected by factors such as weather, courier delays, or high order volumes.

Delivery Charges

·         Delivery fees are calculated based on location.

·         The delivery cost will be communicated to the customer before order confirmation.

Order Tracking

Customers will be notified once their order has been shipped. Where applicable, tracking details will be provided.

Delivery Responsibility

Please ensure that the delivery address and contact information provided are accurate. We are not responsible for delays or failed deliveries caused by incorrect information.

2. Return & Exchange Policy

Due to the nature of cosmetics, skincare, and personal care products, we maintain strict hygiene and safety standards.

Eligible Returns

Returns or exchanges may only be accepted if:

·         The item received is damaged, defective, or incorrect.

·         The return request is made within 24–48 hours of receiving the order.

·         The product is unused, unopened, and in its original packaging.

Customers must provide clear photos or videos of the issue when requesting a return.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or exchanged:

·         Opened or used cosmetics or skincare products.

·         Hair products that have been opened.

·         Makeup tools or brushes that have been used.

·         Scented candles or sprays that have been opened.

·         Items damaged due to customer misuse.

Return Approval

All return requests must be reviewed and approved by our team before the item is sent back.

Exchange or Refund

If a return is approved, customers may receive:

·         A replacement product, or

·         A store credit, or

·         A refund, depending on the situation.

Refunds (if applicable) will be processed within 3–5 business days after the returned item has been received and inspected.

Return Shipping

·         If the return is due to our error (wrong or defective product), we will cover the return delivery cost.

·         If the return is due to customer preference, the customer may be responsible for the return shipping cost.

3. Order Issues & Support

If you experience any issues with your order, please contact us immediately with your order number and details of the issue.

Customer Support:

Email: lorisluxe@gmail.com

Phone/WhatsApp: +233539429305

Our team will respond and assist you as quickly as possible.

Thank you for shopping with us. We are committed to ensuring that your orders are processed and delivered safely and efficiently.

Order Processing

All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.

Once your order has been processed and shipped, you will receive a notification confirming that your package is on the way.

Shipping Locations

We currently ship within Accra and to other regions nationwide. Our delivery partners ensure that your items are handled carefully and delivered promptly.

Estimated Delivery Time

Delivery times may vary depending on your location.

·         Within Accra: 1–3 business days

·         Outside Accra: 2–5 business days

Please note that delivery times are estimates and may occasionally be affected by courier delays, weather conditions, or high order volumes.

Shipping Fees

Shipping costs are calculated based on delivery location. The exact shipping fee will be communicated and confirmed before order dispatch.

Order Tracking

Where available, customers will receive tracking details or delivery updates once the order has been shipped.

Delivery Address

Customers are responsible for providing accurate and complete delivery information, including address and contact details. We are not responsible for delays or delivery issues resulting from incorrect information provided at checkout.

Delivery Attempts

Our delivery partners will attempt to deliver the package to the provided address. If the customer is unavailable at the time of delivery, arrangements may be made for rescheduling or pickup, depending on the courier service.

Damaged or Missing Items

If your order arrives damaged or incomplete, please contact us within 24 hours of receiving your order with your order number and clear photos of the issue so we can assist you promptly.

Customer Support

For any questions regarding shipping or your order status, please contact our support team:

Email: lorisluxe@gmail.com

Phone / WhatsApp: +233539429305

We appreciate your trust in our store and look forward to serving you.